🤔 About the Role:

We are looking for experienced Pharmacy Technicians to remotely manage patients with long-term conditions in a Primary Care setting. You will run your own clinic from home and work with other members of our clinical team. You will report to and be clinically supervised by a Clinical Team Lead. This is a full time role (40 hours per week).

This role will be compensated with a base salary of £27,000 - £30,000 depending on experience and other benefits detailed below.

Summary of our benefits: Flexible working, annual leave entitlement of 32 days plus 8 public holidays, budget for learning and wellbeing, and remote working (UK based)

👋 About Suvera:

Suvera is a digital health start-up on a mission to keep people in good health wherever they are in the world. We partner with general practices in the UK to deliver a virtual clinic that proactively supports the management of patients with long-term conditions. Today, we manage over 40,000 patients and have a robust pipeline to more than 10x that by the end of 2023. We have merely scratched the surface for what we can do for both clinical operations and chronic care pathways.

We have a team of phenomenal advisors, including Professor Bryan Williams who is the chair of Medicine at UCL and the man behind high blood pressure guidelines for the UK. We are a small (c. 50 people) cross-functional team from all backgrounds, and have our our own internal Care Team which employs both clinicians and care advisors.

We are backed by Google for Startups and the preeminent, global healthcare and technology venture capital firm Morningside Ventures, led by Dr. Gerald Chan. We have ambitions to become the largest healthcare provider in the world. 

✔️  Responsibilities

Clinical Responsibilities:

• Work within your clinical competencies to provide specialist pharmaceutical  support to patients that Suvera is supporting via our NHS Partners
• Recording of patients health data on Suvera Dashboard & Practice EHR, including - 
• Blood pressure, Height, Weight, Smoking history,
• Interpretation, Risk stratification, and Management of this data in line with standard operating procedures 
• Lifestyle Advice, including but not limited to: Smoking cessation advice; Alcohol advice; Dietary advice; Exercise advice
• Communicating with and assisting other members of the clinical team where appropriate

Governance and Patient Safety  

• Participation in Quality Management Processes including audit   
• Timely referral of complex cases to appropriate clinician

 Administrative / Non Clinical Responsibilities 

• Maintaining at all times a regard for patient privacy, safety and dignity  
• Onboarding patients to the Suvera Virtual Clinic  
• Building and maintaining trust with patients  
• Maintaining contemporaneous clinical notes within Suvera’s and GP Partners systems.  
• Being proactively involved in Quality Outcomes Framework (QOF) call and recall  
• Liaising with and assisting members of the operations/administrative team
• Supporting and participating in shared learning within Suvera and our GP Partners
• Assist in producing audits and statistics relating to patient activity as required
• Assist in the development and improvement of the Suvera’s systems
• Undertakes other administrative duties where required
• Keep up to date with all relevant organisational and role specific training as required (this includes mandatory and other training) 
• Attend all meetings within the organisation and external as agreed with your line manage
• Attend regular multi-disciplinary meetings organised by the Care Team in order to discuss and learn from recent significant events relating to clinical practice occurring within Suvera

👀 We're looking for someone who:

Must haves:

• Currently working as a Pharmacy Technician within NHS and have more than 12 months experience in this role
• Completed a two-year accredited pharmacy technician course involving a mix of practical work experience and study via GPhC-accredited courses, GPhC-recognised qualifications or a GPhC approved apprenticeship pathways
• Act at all times within the boundaries of the Professional Code of Ethics and Conduct
• Have excellent communication skills, both written and spoken
• Feel confident communicating with patients via their preferred communication channel which could include email, messaging, telephone, or video calls
• IT literate, and able to work with a variety of software systems, including but not limited to Emis Web, SystmOne, Microsoft Office

Nice to haves:

• Enthusiastic about your role of improving the health and wellbeing of your patients
• Excited about being involved with transforming the future of healthcare delivery for patients with long-term conditions
• Personable, polite and approachable
• Flexible, proactive and willing to learn
• Team player
• Aware and can acknowledge your own limitations when delivering care
• Comfortable seeking advice and support from the wider clinical team when necessary
  

As a Bonus!

• You have previous experience working for a digital healthcare provider

🙌 Perks

Team

• A team that is diverse by default, prioritises wellness and inclusion, and is not afraid to tackle meaty challenges together
• Strong clinical leadership and a fantastic support team
• Live clinical, operation and tech support via instant messaging
• Proactively organised community-building events and meet-ups on and offline

Finance

• Equipment Budget on joining
• £500 annual Education budget (e.g. for CPD qualified courses, etc.)
• £500 annual Wellbeing budget (e.g. for health insurance, gym membership, etc.)
• We match your pension contributions (5% employer : 5% employee contribution)
• Access to free external financial advice, mental health support and therapy sessions
• Medical indemnity cover for all Suvera work

Time

• 32 days annual leave (inclusive of bank holidays), pro-rata for part time roles
• 5 days paid study leave for approved courses, , pro-rata for part time roles
• Remote work from wherever you are in the UK