👋 About Suvera

Suvera is transforming healthcare with a mission to keep people in good health, wherever they are. Partnering with UK general practices, we deliver a virtual clinic that supports patients with long-term conditions. Today, we manage over 100,000 patients and have a robust pipeline to more than 5x that by the end of 2024. We have merely scratched the surface of what we can do for both clinical operations and chronic care pathways.

We have a team of phenomenal advisors, including Professor Bryan Williams, Chair of Medicine at UCL and the man behind the UK’s high blood pressure guidelines. We are a small (c. 50 people) cross-functional team from all backgrounds, with our own in-house Care Team made up of clinicians and care advisors.

We are backed by Google for Startups and Morningside Ventures, led by Dr. Gerald Chan, one of the leading global healthcare and technology venture capital firms. We have ambitions to become the largest healthcare provider in the world.

🤔 About the role

We’re looking for a Customer Operations Associate to join our Care Operations team and support day-to-day operations. You’ll play a key role in ensuring our Care Team can deliver world-class patient care, while helping to optimise processes, support training and onboarding, and improve efficiency across our service delivery.

This role offers a salary of £33,000 - £35,000 DOE and requires UK-based remote working, with occasional time in our London office.

Working hours: 9am–6pm, 8-hour day with 1 hour unpaid lunch.

This is an exciting opportunity to join a scaling health-tech startup that’s leading innovation in chronic care delivery with virtual clinics across the UK. At Suvera, every role is pivotal to shaping our mission and future.

💻 What you’ll be working on

On your best days, you’ll make an impact by helping to streamline how our Care Team works, ensuring they have everything needed to safely deliver care. You’ll support day to day service delivery tasks, lead onboarding for new Care Team members, and make sure operations run smoothly across teams.

On your toughest days, you may be balancing deadlines, problem-solving unexpected issues, and navigating changing priorities. But you’ll see and feel the impact of your work and be supported by a team that has your back.

As a Customer Operations Associate, you will:

Care Team Optimisation

• Support projects that improve productivity by optimising workflows, processes, and tasks

• Support care team meetings and take minutes

• Support technical issues for Care Team members

Care Team Onboarding and Training

• Lead onboarding for new Care Team members (organising training, onboarding plans, feedback)
  

• Support creation of training resources and knowledge management (SOPs, documentation) with input from Clinical Leads
  

• Support employee off-boarding processes including system access removal and account deactivation

Service Delivery

• Assist with workforce planning, scheduling, and workload management to ensure safe levels of care delivery
  

• Identify peaks and troughs in workload volumes and help plan for resourcing needs
  

• Collaborate with Client Success to secure access to GP practice systems for effective service delivery
  

• Ensure the Care Team has the required information to deliver safe and efficient care
  

👀 About you

Must haves:

• Excellent written and verbal communication skills
  

• Ability to perform under pressure and meet tight deadlines
  

• Process-orientated with strong attention to detail
  

• Flexible, proactive, and eager to learn
  

• Personable, polite, and approachable
  

• Tech-savvy and comfortable working with different software tools
  

• Thrives in a fast-paced, dynamic environment with changing priorities
  
  

Nice to haves:

• Experience in digital healthcare or health-tech operations
  

• Familiar with MacOS, Slack, Google Workspace, Notion, and scheduling tools
  

• Strong problem-solving and analytical mindset
  

• Experience with onboarding, training, or operational support in care/healthcare settings
  

🌎 About our culture

For Suvera, culture is a priority. We’re remote-first, flexible, and inclusive by design. Our team values wellness, collaboration, and building meaningful connections. We aim to support autonomy, async communication, and work-life balance—so you can thrive while doing impactful work.

🙌 Perks

Team

• A diverse and inclusive environment that prioritises wellness and belonging
  

• Strong clinical leadership and a supportive Care Team
  

• Community-building events and meetups (online and offline)
  

Finance

• 5% matched pension contributions
  

• Free financial advice, mental health support, and therapy sessions
  

• All necessary equipment and software covered
  

• Annual Education Budget (e.g. CPD courses)
  

• Annual Wellbeing Budget (e.g. gym membership, health insurance)
  
  

Time & Flexibility

• Remote-first working within the UK
  

• No internal meetings before 10am (unless urgent)
  

• No internal meetings on Fridays (unless urgent)
  
  

Other details:

• Salary: £33,000–£35,000 DOE
  

• Location: Remote-first (UK-based, with London office access)
  

• Employment type: Full-time
  
  

You can read more on Suvera and the interview process here

Please note: A Disclosure & Barring Service (DBS) check will be requested if successful. Read more about the DBS Code of Practice here.