👋 About Suvera:

Suvera is transforming healthcare with a mission to keep people in good health, wherever they are. Partnering with UK general practices, we deliver a virtual clinic that supports patients with long-term conditions. Today, we manage over 100,000 patients with plans to double this by 2026. We have merely scratched the surface for what we can do for both clinical operations and chronic care pathways.

We have a team of phenomenal advisors, including Professor Bryan Williams who is the chair of Medicine at UCL and the man behind high blood pressure guidelines for the UK. We are a small (c. 55 people) cross-functional team from all backgrounds, and have our own internal Care Team which employs both clinicians and care advisors.

We are backed by Google for Startups and the preeminent, global healthcare and technology venture capital firm Morningside Ventures, led by Dr. Gerald Chan. We have ambitions to become the largest healthcare provider in the world.

🤔 About the Role:

We’re looking for a self-driven Senior Pharmacy Technician to join our exceptional Care team to manage patients with long-term conditions and medications in a Primary Care setting whilst working from home. This role is on either a permanent or a 3-6 months fixed term contract with the potential to extend or go permanent.

At Suvera, we are more than job titles - we are the architects of our future. This is an exciting opportunity to become a key part of a scaling health tech startup that’s leading innovation in chronic care delivery with virtual clinics across the UK, alongside some of the brightest, most driven individuals and leaders in our industry.

On your best days, you will play an integral role providing key assistance to our patients, partners, and fellow care team members. Your active role will involve conducting comprehensive reviews of patient information and using your sound clinical judgement to identify needs, address concerns and ensure they receive safe, effective and valuable care. On your toughest days, you might take on additional duties and work together with your teammates to address the needs of the service and company, but that opportunity will fuel you and the mission ahead will feel nothing short of exciting. You will see and feel the impact of all your hard work and most of all, you’ll be part of a team that supports one another and takes their work, but not themselves, seriously.

Join us on a mission to keep people in good health no matter where they are in the world.

Please note that a Disclosure will be requested in the event that you are successful and are offered a role with Suvera. The DBS Code of Practice which governs these checks can be found here.

💻 What you'll be doing :

The position is fixed term, full time (40 hours over 5 days a week) opportunity. To apply, click the ‘apply for this job’ button below or fill out the form at the bottom of this page

• Accurately recording and cording of patients health data on Suvera Dashboard & Practice EHR, ensuring all necessary reviews/assessments are completed
• Interpretation, Risk stratification, and Management of this data in line with standard operating procedure
• Conduct comprehensive reviews of patient information using professional and clinical judgment to identify needs, address concerns, and ensure safe and effective care, delivering lifestyle advice and referring patients to clinicians or other services as appropriate. Including but not limited to the following conditions: Non-diabetic Hypergycaemia (NDH), Hypertension, Asthma, Hypercholesterolemia
• Conduct structured medication reviews to ensure safe, effective, and appropriate use of medicines, identifying opportunities for optimisation, communicating need for change to Clinical Pharmacists
• Reviewing clinical letters and completing medicine reconciliation
• Gain informed consent for medication changes, provide patient education and counselling on prescribed medicines, including advice on adherence and managing side effects.
• Ensuring appropriate tests are ordered and completed by patients.
• Identifying and resolving medicine related queries, ensuring safe prescribing practice and adherence to NICE guidelines.
• Complete clinical tasks independently and asynchronously, ensuring thorough assessment and appropriate action, while escalating complex cases or concerns to the relevant clinician when required.
• Process medicine requests, ensuring accuracy, appropriate monitoring, and alignment with formulary and prescribing guidelines.
• Support governance and patient safety efforts by participating in quality management processes and auditing of your calls.
• Maintaining at all times a regard for patient privacy, safety and dignity
• Supporting and participating in shared learning within Suvera and our GP Partners
• Use your expertise to help us shape the development and improvement of the Suvera’s systems
  

👀 We're looking for someone who:

Should have:

• Currently working as a Registered Pharmacy Technician within NHS and have more than 12 months experience in primary care
• Completed a two-year accredited pharmacy technician course involving a mix of practical work experience and study via GPhC-accredited courses, GPhC-recognised qualifications or a GPhC approved apprenticeship pathways
• Completed your CPPE Primary Care Pathway
• Evidence of continuing professional development (CPD) relevant to the role
• Hold a recognised Medicines Optimisation Qualification e.g MOPS
• Experience communicating with patients via multiple channels, including email, messaging, telephone or video calls
• Demonstrable communication skills, written and spoken
• Tech savvy and IT literate, you must be able to operate multiple software systems seamlessly and simultaneously. This includes, EMIS, SystmOne, Slack and Microsoft Office.
• Act at all times within the boundaries of the Professional Code of Ethics and Conduct

Nice to haves:

• Previous experience working for a digital healthcare provider
• Previous start-up experience
• Previous experience with EMIS
• Excited about being involved with transforming the future of healthcare delivery for patients with long-term conditions

Personal Attributes:

• Growth mindset and lifelong learner
• Passionately curious
• Solving problems and challenging situations energises you
• Supportive team player, building meaningful relationships
• Ability to adapt to a fast and volatile environment
• Patience and integrity

🌎 About our culture:

For Suvera, company culture is not an afterthought - it is a priority. Our diverse team helps us ensure we consider everyone’s experience of accessing healthcare when building our product. We prioritise inclusion, wellness, and flexibility. We have a remote-first approach, and a non-hierarchical culture, we enable our team to thrive. Our async communication style ensures efficient workflows, and our policies support autonomy and work-life balance.

🙌 Perks

• Base salary of £30-36k pa full time DOE
• 32 days annual leave, plus 8 public holidays
• 5 days paid study leave pro-rata for approved courses
• Remote working from wherever you are in the UK
• We match your pension contributions up to 5%
• Strong clinical leadership and support
• Community-building events and socials
• Enhanced maternity & paternity pay
• Equipment budget on joining us
• Annual education and wellbeing budget
• Free external financial advice, mental health support and therapy sessions
• Medical indemnity cover for all Suvera work